HVS enabled transformation of the agency’s business processing culture, introducing a common toolset for designing, processing and monitoring automated step-by-step business processes
Executive Summary Client Challenge
1. A government agency’s hiring process involved many divisions with distinct operational requirements, including separate systems for budgeting, HR and Payroll, and with distinct processing practices for each employee population.
2. Each division had manual business processes unique to their own office requirements and rules, with inter-division communication facilitated through manual mechanisms (e-mails, spreadsheets, manual reconciliation, etc.)
3. Each division’s manual business processes were obstinately practiced in transactional isolation, reinforced by legacy procedures and subject matter silos.
HVS’s Solution
1. HVS used the agency requirement of integrating PeopleSoft as an opportunity, partnering with executive leadership, to automate staffing transactions across the enterprise, creating automated communication and cross-system transactions between multiple enterprise systems.
2. HVS facilitated communication and solution design across and within individual divisions, maintaining divisional responsibility for respective realms of data ownership, while architecting enterprise transactions that automated business processes across all divisions.
3. HVS designed, built and implemented business automation tools for the agency, and connected the staffing transactions between previously disjoint SQL Server, DB2, and PeopleSoft platforms through real-time asynchronous web service messages.
4. HVS enabled transformation of the agency’s business processing culture, introducing a common toolset for designing, processing and monitoring automated step-by-step business processes, training agency staff on how to design their business processes through the toolset, and contextualizing their business processing requirements as part of the holistic needs of the enterprise.
Impact on Client’s Business
1. Efficiency In 2014, over 1 million staffing requirement checks and transactions were automated to only 160k ‘one-touch’ transactions.
2. Automated Communications From 2011 to 2014, the agency increased the number of automated notifications to its employee client base by 880%, enabling standardization of staffing notification language across the agency, providing consistency in timing and content of delivery, and increasing the efficiency of the workforce.
3. Reduced Administration, Increased Focus on Enterprise Objectives The HVS business automation toolset enabled the agency to focus less on administrative paperwork and manual transaction processing, and more on achieving agency objectives, including
a. Identity and Security Management
b. Quality Workforce
c. Streamlined Central Operations